We want nothing more than for our customers to feel they receive quality products and high-quality service. After the receipt of your order, we offer a 30-day return policy on any DOA (dead on arrival) or unused items, factory sealed in the manufacturer’s original packaging. We never charge restocking fees, all we ask is that you cover all shipping and insurance costs associated with returning unwanted items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please inspect and test all products upon receipt, the 30-day return window begins regardless of whether the products were opened or not.
After the 30-day return period ends, we try our best to provide as much assistance as possible with any manufacturer defect problems that may arise. We value your business and always try to work out the best possible solution to issues on a case-by-case basis. We strive to be as reasonable and fair as possible and hope our customers reciprocate.
Wrong or Missing Order Item Claims
If we make an error when fulfilling your order, please contact customer service within 48 hours of receiving your package to initiate a claim. A brief email to firstname.lastname@example.org alerting us of an error is the quickest way of initiating claims. We make sure to correct any fulfillment mistakes as quickly as possible, and sincerely apologize for any inconvenience.
Refunds & Store Credit
We are unable to issue refunds to any form of payment other than the original credit/debit card used to make your purchase. We issue refunds within 7 business days after receipt and inspection of returned merchandise. You will receive an email notification confirming your refund. Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.
Please note: we cannot process return or refund requests without proof of purchase.
Our 30-day return policy does not include coverage of accidents and user errors such dropping products, water damage, exposure to extreme temperatures, not adhering to manufacturer provided usage instructions or any misuse of products.
We do not accept returns for normal product wear and tear, for example, cosmetic blemishes or natural patina (unless otherwise stated).
Return Merchandise Authorization
To initiate a return or exchange you must obtain a Return Merchandise Authorization (RMA) number. To obtain an RMA number, please contact customer service with your order number and the reason for your request.
After you receive an RMA number, please return your product(s) to us within 30 days. Include information such as order number, name, address, and reason for returning the product(s).
Pack all merchandise safely to prevent damage during transit. We strongly recommend using a shipping method with tracking & insurance. Tritium Inside is not responsible for loss or damage during transit.
We reserve the right to amend, change, or modify our return policy without prior notice.